Senior Associate, Business Analyst

Description

Summary

This individual will be a member of an Agile development team focused on managing Enterprise Solutions for the technologies within the team's portfolio. This user will be responsible for day-to-day administration of Enterprise Solutions and working with stakeholders to ensure their operational needs are met. They will be accountable for working with the business stakeholders to ensure solution adoption is achieved and that the appropriate reporting/dashboards, training, and documentation is provided for go-live success. This person will work with the Agile team to understand where Tier-3 knowledge can be moved down to a dedicated support team and ensure the right knowledge artifacts exist to meet our operations.

Primary Duties and Responsibilities

• Provide persona-based product knowledge for the solutions the team maintains.
• Educate business users on how to use Enterprise Software and help ensure successful delivery of Technology Solutions.
• Troubleshoot support issues and work with Help Desk to better enable self-service adoption and Tier-0 support.
• Manage day-to-day operations/administration of Technology Solutions.
• Act as liaison between business and development team. Work to understand end-user technology issues and try to re-produce issues in lower environment.
• Work with development team to report bugs/defects and help ensure Quality within the team's solutions.
• Perform additional tasks such as importing company data, creating customized reports, and modifying metrics.

Supervisory Responsibilities

• None

Qualifications

• Excellent analytical and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to efficiently diagnose and remedy technical issues.
• Ability to build and maintain customer relationships.
• Ability to work in Agile product teams.

Technical Skills

• Proficiency in technical product and system installation.
• Experience in software implementation.

Education & Training

• A bachelor's degree in business, Computer Science, Computer Engineering, or equivalent experience
• Experience working in an agile development team
• 2+ years of technology implementation experience

Certifications

• N/A

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 2 days per week of remote work

Tuition Reimbursement to support your continued education

Student Loan Repayment Assistance

Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

Generous PTO and Parental leave

Competitive health benefits including medical, dental and vision

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application andattach your resume.

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

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OCC is an Equal Opportunity Employer